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Injuries to the shoulder and arm commonly occur while performing both combat and non-combat duties during service. However, establishing service connection for shoulder and arm conditions can be difficult. Veterans must (1) have a current, diagnosed shoulder or arm condition; (2) have experienced an event, injury, or illness during service; and (3) provide a medical nexus linking their shoulder or arm condition to their in-service event. Once service connection is granted, VA will assign a disability rating based on the severity of the veteran’s condition.

Common Shoulder and Arm Conditions Among Veterans

Many activities in service, such as lifting heavy objects, transporting heavy supplies, or forms of physical training, can often cause shoulder and arm injuries. Injuries in combat, such as a blow from an accident, a forceful impact, or a fall, could also result in shoulder or arm injury. Below are some common examples of shoulder and arm conditions:

  • Shoulder Dislocation – A dislocated shoulder occurs when the upper arm bone pops out of the socket in the shoulder blade. It can cause swelling, bruising, pain, or the inability to move the shoulder or arm. The shoulder may appear visibly dislocated as well.
  • Shoulder Separation – A shoulder can become separated when the ligaments that attach the collarbone, or clavicle, to the shoulder become stretched or torn. In some cases, a separated shoulder requires surgery to repair. Symptoms include pain, weakness, bruising, swelling, and limited movement.
  • Rotator Cuff Tear – The rotator cuff is the collection of muscles and tendons surrounding the shoulder joint. The rotator cuff is responsible for keeping the head of the upper arm bone in the shoulder socket. Usually, a single injury can cause a rotator cuff tear and extensive tears may not be repairable. With a rotator cuff injury, symptoms may include weakness, pain, and trouble moving the arm or lifting things.
  • Shoulder Tendonitis – Shoulder tendonitis occurs when the rotator cuff and the biceps tendon become inflamed. The inflammation can be mild to severe. Symptoms include pain and limited mobility.
  • Shoulder Bursitis – Like shoulder tendonitis, shoulder bursitis is caused by inflammation. The subacromial bursa lies between the rotator cuff and shoulder blade and protects the tendons in this area. When the bursa becomes inflamed, it can cause pain and stiffness in the shoulder.
  • Shoulder Replacement – A shoulder may need to be replaced to reduce pain and increase mobility, strength, and function. Typically, a shoulder may need to be replaced as the result of severe arthritis or a serious shoulder fracture. During replacement surgery, parts of the shoulder joint are replaced with artificial implants.
  • Shoulder Amputation—As the result of injury, the arm or shoulder may need to be amputated. The VA has specific rating codes if a shoulder or arm need to be amputated.

How VA Rates Shoulder and Arm Conditions

Generally speaking, VA rates shoulder and arm conditions under both 38 CFR § 4.71a – Schedule of Ratings – Musculoskeletal System and § 4.73, Schedule of Ratings – Muscle Injuries. The following Diagnostic Codes are included under the former and evaluated based on the range of motion of a major/minor joint group:

Diagnostic Code 5200 – Scapulohumeral articulation, ankylosis (abnormal stiffening and immobility) of:

  • 50% (major)/40% (minor) – unfavorable, abduction limited to 25 degrees from side
  • 40/30% – intermediate between favorable and unfavorable
  • 30/20% – favorable, abduction to 60 degrees, can reach mouth and head

Diagnostic Code 5201 – Arm, limitation of motion of:

  • 40/30% – to 25 degrees from side
  • 30/20% – midway between side and shoulder level
  • 20/20% – at shoulder level

Diagnostic Code 5202 – Humerus, other impairment of:

  • 80/70% – loss of head of (flail shoulder)
  • 60/50% – nonunion of (false flail joint)
  • 50/40% – fibrous union of
  • Recurrent dislocation of scapulohumeral joint
    • 30/20% – with frequent episodes of guarding of all arm movements
    • 20/20% – with infrequent episodes, and guarding of movement only at shoulder level
  • Malunion of
    • 30/20% – marked deformity
    • 20/20% – moderate deformity

Diagnostic Code 5203 – Clavicle or scapula, impairment of:

  • 20/20% – dislocation of
  • Nonunion of
    • 20/20% – with loose movement
    • 10/10% – without loose movement
  • 10/10% – malunion of

The Diagnostic Codes under 38 CFR § 4.73 for shoulder and arm conditions are split into six groups based on the limitation of motion of the different affected muscles. All of the criteria include severe, moderately severe, moderate, or slight and corresponds to a disability rating ranging from 0 to 40 percent. The disability rating assigned also depends on whether the veteran’s dominant (higher evaluation) versus nondominant (lower evaluation) arm is affected.

Compensation and Pension Exams (C&P) for Shoulder and Arm Conditions

VA may request a Compensation and Pension (C&P) exam to examine the veteran’s shoulder or arm condition. In the exam, either a VA physician or VA contracted physician will generally ask questions about the shoulder or arm condition and the veteran’s time in service. The examiner may also perform a physical exam on the veteran.

Often shoulder and arm conditions are rated based on range of motion. To obtain an official measurement of range of motion, the examiner will typically use a tool called a goniometer.

After the exam, the examiner will use the findings to issue an opinion, which will either be favorable or unfavorable. A favorable opinion will endorse the view that the shoulder or arm condition was caused by service. An unfavorable opinion will not.

Veterans should be sure to attend a Compensation and Pension exam once it has been scheduled, as failure to attend can stand as the basis for a denial of the veteran’s claim. Additionally, after the exam, veterans should be sure to request that a copy of the examiner’s report be sent to them. VA does not send copies of the report unless specifically requested, so in order to receive a copy, the veteran must request one.

Amputations Resulting from Shoulder and Arm Conditions

If a veteran’s shoulder or arm condition results in an amputation, then it will be rated differently. Specifically, if the entire arm is amputated from the shoulder joint down, including the scapula, clavicle, and/or ribs, it is rated 100 percent regardless of whether it is the dominant or non-dominant arm (Diagnostic Code 5120).

If the amputation involves the complete removal of the humerus only, it is rated at 90 percent.

If the arm is amputated below the shoulder but above the point where the deltoid attaches to it, then it is rated 90 percent for the dominant arm, and 80 percent for the non-dominant arm (Diagnostic Code 5121).

Finally, if the amputation is below the deltoid but above the elbow, it is rated 80 percent for the dominant arm and 70 percent for the non-dominant arm (Diagnostic Code 5122).

VA Ratings for Shoulder Replacements

Shoulder replacements are evaluated under Diagnostic Code 5051. If the entire shoulder joint has been replaced by a prosthetic device, the condition is rated at 100 percent for one month after being discharged from the hospital following the replacement. After the one-year period, the condition is then given a permanent rating.

Specifically, if there is weakness and severe pain with motion, then it is rated 60 percent for the dominant arm and 50 percent for the non-dominant arm. If there are occasional periods of weakness, pain, or limited motion then the condition should be rated analogously either under Diagnostic Code 5002 (i.e., rheumatoid arthritis) or 5203 (i.e., impairment of the clavicle or scapula), whichever most closely describes the veteran’s symptoms.

The final diagnostic code for this rating will either look like 5051-5002 or 5051-5203, where the first four-digit code defines the condition as a shoulder replacement, and the second code tells how the condition is rated. Importantly, the minimum rating for any total shoulder replacement is 30 percent for the dominant arm and 20 percent for the non-dominant arm.

VA Disability Compensation for Shoulder Surgery

Temporary Total Rating Following Surgery

Veterans who undergo shoulder surgery may be eligible for a temporary total rating based on convalescence. Specifically, veterans will be assigned a 100 percent rating until intensive treatment is over. Once it ends, the 100 percent rating will continue for a period of 3 months (unless otherwise specified).

Separate Ratings vs. Pyramiding

Separate ratings occur when there is another distinct manifestation of a disability that is not currently rated. For example, a veteran can be entitled to multiple disability ratings for a knee condition if they experience instability in addition to limitation of motion. In contrast, pyramiding is a practice prohibited by VA, and refers to when a veteran has two disability ratings for a single manifestation of their disability. Veterans can only be compensated once for each manifestation of a disability. For example, a veteran cannot receive two disability ratings to compensate them for their back pain caused by a single condition.14:05

Obtaining TDIU with a Shoulder or Arm Condition

If the veteran is unable to obtain substantially gainful employment as the result of a shoulder or arm condition, they may be eligible for total disability based on individual unemployability (TDIU). Veterans who are granted TDIU are paid at the one hundred percent rate, which is the highest form of compensation VA awards.

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.


Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.


How to reset 2FA / Two Factor Authentication


Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access


I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.


Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal


Register or remove the AnyDesk license to a device

See Registration to register the client to a license.


Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.


How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.


Can I transfer files with AnyDesk?


How to connect automatically

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The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.


Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.


Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias


Does AnyDesk support Windows server?


Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).


AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.


Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.


Can another user connect to me via Browser or my website?


Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions


How to work with dual monitors / multiple displays?

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Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.



Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.


Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access


I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.


I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.


Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Desk


Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.


Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)


AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall


Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.


Compatibility in Windows Vista Home Edition

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In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.


Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android


Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App


How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal


I can't control the mouse and keyboard anymore on macOS

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With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

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If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.


I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.